Thank you! We appreciate you choosing Sumato ERP. We are committed to safeguarding your personal information because we care about protecting your privacy. If you have any questions about how we handle your data or about our Privacy Policy, simply email us at info@sumatoerp.com.

When you visit or use our website or platform, we want to be transparent about how we collect, use, and safeguard your data. By utilizing Sumato ERP, you agree to the terms stated in this document. We recommend that you review it often to ensure that you understand how your data is handled.

The purpose of Sumato ERP is to assist your company in managing its operations and finances, for you to better manage your staff. When you use our services, your data is placed in our care, and we treat this responsibility professionally.

Here is the main outline of how we protect your data:

Anyone using our platform, visiting our website, or getting in touch with us via sales, support, or another channel is subject to this privacy statement.

Note: To help you make decisions about disclosing your personal information, please carefully read this privacy policy. 

The Data We Collect

Sumato ERP collects personal data so you can have a better, safer, more personalized experience. This includes both technical data that is logged automatically while using our platform and data that you provide to us directly.  

The following data is collected:

Contact Information:

This could include first and last name, phone number, email address, title, and company name. This data is collected when you register, contact us, or request a trial/demo. 

Business Preferences:

 This includes data about your company size, preferred language, and industry related to your business process areas of interest. This data helps us increase our ability to customize your platform to your needs. 

Technical and Device Details:

When you visit our website or platform, technical data we automatically capture includes your IP address, browser type, operating system type, device model, screen resolution, and time zone. In addition, we may log the session duration and the activity data, which includes the pages you viewed and features you used.

Cookies and tracking technologies:

We use carefully selected performance analysis tools such as web beacons, cookies, and similar tools to track site traffic, identify preferences, improve platform performance, and enhance your interaction with our platform. These technologies allow us to learn more about your level of engagement with our platform over time.

Communication Logs:

We might preserve logs of our communications with you, including emails, chat messages, support tickets, and feedback, to help address problems and enhance service quality.

Account and Usage Information:

  We may gather account-specific data, such as login timestamps, license usage, and configuration settings, when you register for an account or log in to the platform.

Note: Please do not provide any personal information unless it is specifically requested as part of a form, communication, or support process. Avoid providing sensitive personal information that is not required. You must provide accurate, comprehensive, and current personal information.  

Our Data Processing Practices

We process your data to deliver our services, enhance platform functionality, maintain security, and adhere to relevant US privacy laws. We plan to use your information responsibly and openly, and all data processing is done with a clear purpose and legal foundation.

We use your information for the following purposes:

Service Communication:

We will send you important platform updates, including any changes to the privacy policies, terms of service, technical notifications, system notifications, billing notifications, and announcements about services.

Marketing and Promotions:

We may send you newsletters, product updates, promotional emails, or text messages describing new features, new services, or market insights with your express consent. You may opt out of receiving these messages at any time.

Platform Optimization:

Analyzing platform interactions and user behavior to better understand how a service is used. This may allow us to conduct A/B tests, enhance user experience, improve navigation, and fine-tune performance.

Product Improvement:

We gather information about how people use the product to drive feature development and address bugs and usage issues based on user needs and expectations to inform future product decisions.

Customer Support:

We will respond to your questions, resolve technical incidents, provide personalized support with our tools, and continue to improve our support.

Security and Compliance:

We enforce our policies, monitor against unauthorized access, detect and prevent fraud, and ensure contractual, legal, and regulatory compliance. 

Legal Obligations:

Depending on the situation, we may defend our rights, process your data according to the law, or respond to legitimate requests from public authorities.

We will never use your personally identifiable information for purposes other than those mentioned above without your consent. We will not sell, trade, or share your personal information with any unauthorized third parties. 

You can withdraw your consent at any time; our data processing activity solely depends on your permission. We are responsible for protecting your shared data   

Policy on Information Sharing

Sumato ERP is liable for not exchanging any personal information. We only share your data under the following conditions:

• With your full approval.
• When required by law, a court order, or governmental authority.
• To trusted service providers who assist us in delivering our platform securely and efficiently (for example, cloud providers and customer support tools).
• To safeguard our rights, or in the event of a security breach or suspected fraud.

In all cases, your data is kept secure and only shared with those who need it.

Cookies and Tracking Policy

Sumato ERP employs cookies and other tracking methods to:

• Enhance site functionality and performance.
• Understand visitor behavior and their preferences.
• Provide personalized information and assistance.

Cookies can be disabled at any time by going to your browser settings.

Children’s Privacy

We strictly follow the Children's Online Privacy Protection Act (COPPA) because we value children's safety and privacy. While Sumato ERP is designed for professionals and businesses, people under the age of thirteen should not use our website, platform, or services.

We do not intentionally gather, keep, or use personal data from minors younger than thirteen. If we find out that we have accidentally collected information from a child in this age range, we will take that data out of our systems right away.

If you are a parent or legal guardian and you think your child gave Sumato ERP personal information without your consent, please get in touch with us right away at info@sumatoerp.com. We will look into it right away and delete any such information that is required.

Additionally, we take extra care to ensure that minors do not interact with the platform, and we do not target or market our services to them. Our communications, sign-up forms, and services are tailored to adult users who are employed in business or professional roles.

Your Privacy Rights

• Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the following privacy rights as a resident of the United States, especially in California:
• You are entitled to know what personal data we gather.
• You are entitled to view and update your data.
• You have the right to have your data removed, unless there are legal requirements that dictate otherwise.
• You have the right to limit the use of your private information.

To submit a request, please email info@sumatoerp.com. We will verify your identity as required by law before processing your request. You can also withdraw your consent to receive marketing communications at any time, without affecting the legal use of your data. If you believe your privacy rights have been violated, you can file a complaint with your local consumer protection agency or the state attorney general.

Policy Updates

As laws and technologies evolve, we may revise this Privacy Policy. When updates are made, we'll update the "Effective Date" above. Please check back frequently to stay up-to-date on how we protect your information.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please feel free to contact us:

Email: info@sumatoerp.com